FAQs

An email address and password are required to access the Self Service Portal, where you can manage your account and licenses, download the Windows client, access the REST API, or download and update your data manually.

Contact your local technical support team in order to set up an Electronic Updates account. You must have a license to use one or more Experian products. Once the account is created, a welcome email will be automatically emailed to the chosen contact.

If you already have an account but have lost your password, click the Forgot your passowrd? link from the Log on page in the Self Service Portal, to reset the password.

Contact your local technical support team with the details of the change in personnel. Depending on the change, we can add the new user to the Self Service Portal or ammend an existing user permission levels to appropriately reflect the your organizational changes.

You can reset a token and generate a new one by logging into the Self Service Portal.

You would do this if you think that your token may have been compromised in some way. It is important to note that once a token is changed, all clients and integrations will cease to function until the token has been updated. Where a user has many clients, this may be a time-consuming process.

The data download times depend on several factors such as the speed of your internet connection and the size of the data file. It is usual for the data files to take several minutes to download, and downloading complete data packages may take significantly longer.

Electronic Updates can be used to update all available datasets for a wide range of Experian on premise applications (V4 and above only) on Windows or Unix/Linux. These products include: Pro, Pro Web, Batch, NameTracer, Authenticate and our QAS for solutions.

Yes, to support organizations that have two or more separate systems using Experian products that are maintained by different technical teams, you can create more than one Electronic Updates login per organization to handle this situation. Contact your local technical support team to get this arranged.

No. The Electronic Updates service applies new data updates without interruption to users. Customers with standalone or Plug&Go installations can easily configure the solution to apply updates at certain times of the day, for example outside of office hours.

For more information on setting this up, see Installation Times Restrictions in the Configuration Editor help.

The Electronic Updates client can be configured to automatically activate data for server-based products such as Pro server and Pro Web, and no down time will be experienced by users of the products. The Electronic Updates Windows client can also update the configuration files for standalone products such as Batch and Pro. Once the configuration files have been updated, you must restart the Experian application for the new data to come into effect.

For more information, see Data Applications To Update in the Configuration Editor help.

No - Electronic Updates can easily be configured to throttle bandwidth at a desired level and restrict downloading to specific times (e.g. evenings and weekends).

For more information, see Download Restrictions in the Configuration Editor help.

The easiest way to be notified of data updates is to set up email notifications. Electronic Updates Windows client can be configured to send emails via your local SMTP server to multiple internal contacts or email groups.

For more information, see Email Notification Preferences in the Configuration Editor help.

Yes, you can set these up in the Configuration Editor. Multiple email addresses can entered into the To Email address field under Server and notification preferences in the Configuration Editor, and they must be separated with a comma. You can test the email notification settings by clicking the Send Test Email button.

For more information, see Email Notification Preferences in the Configuration Editor help.

No. Electronic Updates should not negatively impact any other applications on the same machine. It is important to ensure that you have adequate disk space to house the downloaded data. The Electronic Updates Configuration Editor can be configured to purge expired data files to free up disk space.

• Full Install – This will download all available updates, make amendments to the specified products configurations files, and, in the case of Pro Web/Pro Server, will "Activate" the data. This method requires no Manual input.
• Download and update – This will download all available updates and make amendments to the specified products configuration files, (users will need to use the "Administrator Console" to "Activate" the latest data for Pro Web/Pro Server).
• Download only – This will download all available updates, however in order for the products to use these files they will need to be manually moved to the products current "Data Directory" replacing the older files, alternatively you can update the products configuration files to point to the new location thereby making this your new "Data Directory".

For more information about setting up Experian applications, see Data Applications To Update in the Configuration Editor help.

There are a couple things to check here:

• Under the Data Applications to Update tab within the Electronic Updates Configuration Editor, is the product listed? If so, then is the Install Mode set to Full Install and is the Product Configuration file pointing to the correct file/location?
• When you Test Connection using the Configuration Editor, do you receive Connection Successful? If not then please contact your local technical support team with a screenshot of the error you have received.
• If your Test Connection was successful, then please go to the "Self Service Portal" and log in to with your email and password. Once logged in, navigate to the Address data tab and select Manual Updates to review available packages. If they are not correct, then please contact your local technical support team and inform them which specific data files are not available on your account.